Starter
For small teams getting started with AI-assisted support.
$79/ month
Billed monthly
- 1 connected helpdesk
- Help-center import & tuning
- Sourced, cited replies
- Personal data stripped automatically
- Extra replies $0.25 each
Fielded Answer Layer · Pricing
Simple pricing. No per‑seat fees.
AI-drafted, sourced replies for your whole support team, inside the helpdesk you already use. Pay for the replies you draft, not for how many agents you have.
Whole team includedPersonal data strippedEvery answer cites a source
Not sure how many replies you need? Run the free audit →
🚀 Founding customers: 50% off your first 3 months in exchange for a short case study.Ask about it →
Growth
Most popularFor busy support teams that want answers from live data, not just docs.
$249/ month
Billed monthly
- Everything in Starter, plus
- Help center + 2 knowledge sources (e.g. Notion, Google Drive)
- 1 live data lookup (e.g. order or account status)
- Priority tuning
- Monthly top-issues report
- Extra replies $0.18 each
Scale
For high-volume B2B and B2C operations across brands and teams.
from$699/ month
Billed monthly
- Everything in Growth, plus
- Multiple helpdesks or brands
- Unlimited knowledge sources
- Custom live data lookups
- Dedicated onboarding & weekly top-issues report
- SSO and guaranteed support response time
- Extra replies $0.12 each
Works with Zendesk, Freshdesk, Help Scout, Intercom & Zoho DeskPrices in USD, excluding tax
Estimate your monthly cost
Drag to your expected number of AI-drafted replies per month. We'll pick the cheapest plan for you, overage included.
502,5005,0007,50010,000
One drafted reply = one AI-suggested reply on a ticket. Search, exact lookups and summaries are free and don't count.
Best fit
Growth
$249
per month · 1,500 replies included
Compare plans
Everything in one place, no fine print.
| Starter | Growth | Scale | |
|---|---|---|---|
| Price | |||
| Monthly | $79 | $249 | from $699 |
| Annual (per month) | $66 | $208 | from $583 |
| One-time setup | $249 | $500 | from $1,000 |
| Per-seat fees | None | None | None |
| Usage | |||
| Drafted replies / month | 300 | 1,500 | 5,000+ |
| Extra replies | $0.25 each | $0.18 each | $0.12 each |
| Connections | |||
| Helpdesks | 1 | 1 | Multiple / multi-brand |
| Knowledge sources | Help center | Help center + 2 | Unlimited |
| Live data lookups | — | 1 | Custom |
| Quality & safety | |||
| Sourced, cited replies | ✓ | ✓ | ✓ |
| Personal data stripped | ✓ | ✓ | ✓ |
| Tuning | Initial | Priority | Dedicated |
| Top-issues report | — | Monthly | Weekly |
| Support | |||
| Onboarding | Setup by Fielded | Done for you | Dedicated |
| SSO | — | — | ✓ |
| Guaranteed support response time | — | — | ✓ |
Questions, answered
What counts as a drafted reply?
Each AI-drafted reply Fielded suggests to an agent on a ticket counts as one. Exact lookups, search and summaries don't use up your allowance.
Do you charge per agent seat?
No. Every plan includes your whole team. You pay for drafted replies, not for seats, so adding agents never raises your bill.
What happens if we go over our monthly replies?
Nothing stops working. Extra drafted replies are billed at your plan's overage rate: $0.25 on Starter, $0.18 on Growth and $0.12 on Scale. If you're regularly over, we'll suggest the plan that costs less.
What does the setup fee cover?
Helpdesk integration, importing your help-center content, and the first week of tuning against your real tickets. Starter setup is $249 one-time and covers the same work for every client.
What is a live data lookup?
A connection to a system with fast-changing facts, such as order status, bookings or account details. Fielded answers those questions exactly from the source instead of guessing from documents.
Which helpdesks do you support?
Zendesk, Freshdesk, Help Scout, Intercom and Zoho Desk. Using something else? Get in touch and we'll tell you honestly whether it fits.
Is customer data sent to the AI model?
Personal data such as names, emails, phone and card numbers is detected and stripped before anything reaches a model, on every plan.
How does annual billing work?
Pay for 10 months and get 12. That's about 17% off the monthly price.
What is the founding customer offer?
Our first customers get 50% off their first 3 months. In return, we ask for a short case study once you've seen results.
Not sure which plan fits?
Run the free audit first. Drop in a ticket export and it estimates your monthly volume and repetitive share before you commit to anything. It runs in your browser, so your tickets never leave your computer.
See it on your tickets.
We'll show you the Answer Layer on your own knowledge base before you pay anything.