Fielded automates customer service and operations for B2B and B2C teams. Our AI answer layer turns your knowledge base and past tickets into instant, sourced replies, with personal data stripped before anything reaches a model.
Your team's knowledge already exists. It's buried in old tickets, half-updated docs and one person's memory. Fielded turns it into instant, sourced answers so nobody answers the same question twice.
Watch a ticket get answered.
Keep scrolling. This is what your agents see. See pricing → · Free audit →
- 1Question arrivesFrom your helpdesk, as-is.
- 2Personal data strippedBefore anything reaches a model.
- 3Sources foundExact lookups first, then your KB.
- 4Sourced reply draftedEvery claim cites where it came from.
Point it at what you already have.
No migration and no new system of record. Fielded's AI knowledge base sits on top of your helpdesk and the tools your team already uses, so support automation starts on day one.
Solving the repetitive tickets with AI lets your support team focus on what really matters: the complicated cases, the frustrated customers and the work only people can do.
AI doesn't replace your team. It takes the repetitive questions off their plate.
Connect your knowledge
Help-center articles, past tickets, internal docs and ops data, brought in as-is rather than rewritten or restructured.
Agents get instant answers
Exact lookups for fast-changing facts, plus AI-drafted replies grounded in your own content rather than generic web answers.
You stay in control
Every answer traces back to a source. Sensitive data is stripped automatically before it ever reaches a model.
Instant exact lookups
IDs, statuses and fast-changing facts skip the AI entirely when a precise answer already exists.
AI-assisted replies
Drafted from your real knowledge base and ticket history, so replies sound like your team.
Privacy by design
Personal data is detected and stripped before anything reaches an AI model. Built in, not bolted on.
Fits your workflow
Works alongside your helpdesk and the tools your team already lives in.
Spend visibility
See what's being asked, how often, and what it costs. No surprise bills.
Grows with you
Starts with a single team and scales to more teams and more data without a rebuild.
Teams where volume is high and the facts keep changing.
B2B and B2C customer service and operations teams that answer a lot of questions about things that shift every day, like orders, accounts, policies and service status, where a wrong or slow answer costs something.
"The best answer isn't the most impressive one. It's the one that's correct, sourced, and there before the customer has to wait."THE FIELDED APPROACH
How much of your support could AI draft?
Drop in a ticket export and see your repetitive ticket share, the question types that repeat most, and the agent hours AI-drafted replies could save. It runs in your browser, so your tickets never leave your computer.
Let's talk.
Want a demo of the Answer Layer on your own knowledge base, early access to a beta, or just to say hi? Leave a note and we'll get back to you.